Frequently Asked Questions

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at hippoboutik@gmail.com

Q. Where do you ship from?

A. We ship from Canada.

Q. How much is shipping?

A. Shipping for CANADA is $9.00 standard, $15 for trackable and free on orders $80 or more.

Shipping for the Unites States is $9.00 trackable, and free on orders $80 or more.

Shipping for International orders is $18.00 standard, $24 for trackable and free on orders $80 or more.


Q. How long will it take for my items to arrive?

A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. 

Please note that there is also processing time to make items before shipping them. Processing time is usually about 2-3 weeks depending on item.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Which currency will I be charged in?

A. We process all orders in CND.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you do not receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to HIPPOBOUTIK@gmail.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex, Afterpay and also PayPal & Apple Pay .

Q. Is Checkout on this site safe and secure?

A. You can be sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We treat client’s information as private and confidential, your email address is strictly for delivery, follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will the customer need to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.