Refund policy

 

Return Policy

We want you to be satisfied with your purchase.  If you are not happy with your unopened purchase, we can refund the cost of the item(s) within 30 days of the order date. 

All returned items will be refunded for the entire cost of the item, minus the shipping costs.  There is no restocking fee.  Refunds will be made to the same form of payment as the original purchase.

Items for return must be in their original condition.  Clothing items may not have been worn, washed, damaged, or altered.

Defective items can be returned for a full refund or exchange including the shipping costs

Final Sale items cannot be exchanged or returned.

Hippo Boutique cannot be responsible for the loss or delay of packages being returned.

All refunds will be made upon receipt and inspection of any returned items.  If an item is being exchanged, we will ship the replacement as soon as receiving the returned item.

Any returns or exchanges must be agreed upon in writing by a representative of Hippo Boutique.  Do not send your returns without first confirming you are eligible for a refund or exchange.

If you are looking to return or refund your purchase, please contact hippoboutik@gmail.com and someone will send you instructions.

REQUIREMENTS:

1. Once you want to return a product, please send us a return/exchange request to hippoboutik@gmail.com including the following details:

  • Your order number
  • Evidence picture/video showing the problem/defect 

2. To be eligible for a return, your item must be in its original condition – unwashed, unused and undamaged.

 

RETURN SHIPPING:

Please use registered mail with online delivery tracking number for returns. If the returned order could not be tracked during transit, a safe reception could not be guaranteed by us.

In the following cases, you’ll be responsible for paying the shipping costs for returning your item. 

  • Incorrect order:

    If you ordered a wrong product or an incorrect size, you need to pay for the shipping fee both ways (to and from our warehouse) if you want a replacement. If you choose refund, we will refund the original product price.

    • Unwanted item:

      If you no longer want the item, please contact us within 14 days of receiving the product for a return

       

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

      Any addresses on the parcel is not approved as return address. Returned package without authorized return address from customer service representatives will not be refunded or exchanged.

       

      REFUNDS:

      Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

      If you are approved, the refund will be issued to the original payment method within 1 week.

      Shipping costs of the original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

       

      * Late or missing refunds (if applicable)
      If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted.

      If you’ve done all of this and you still have not received your refund yet, please contact us at hippoboutik@gmail.com.

      Thank you! 🥰